09
Downloadable enterprise software used to track and improve
the performance and availability of business services from
an information technology operations perspective;
downloadable computer software for management of
computer-based information systems for businesses;
downloadable computer software for remotely monitoring and
managing computer systems, applications and devices;
computer software for information technology service
automation; downloadable computer software for identifying
elements of information technology infrastructure;
downloadable computer software for generating performance
analytics; downloadable computer software for application
integration; downloadable computer software for controlling
and managing access server applications; downloadable
computer software for administration of computer local area
networks; downloadable computer software for administration
of computer networks
42
Software as a service (Saas) services featuring enterprise
software used to track, analyze and improve the performance
and availability of applications, infrastructure and
business services; platform-as-a-service (PaaS) services
featuring computer software platforms for use in,
configuring, and deploying software applications; software
as a service (SaaS) services featuring software for use in
managing computer-based information systems; cloud computing
services, namely, cloud computing featuring online
non-downloadable software for use in, configuring, and
deploying software applications and managing computer-based
information systems; computer services, namely, cloud
hosting provider services; providing temporary use of
non-downloadable software to others for information
technology service management (ITSM) and information
technology operations management (ITOM); application service
provider (ASP) services, namely, hosting computer software
applications of others; platform as a service (PAAS)
featuring a non-downloadable computer software platform for
use by others to, configure and deploy software
applications; providing temporary use of non-downloadable
software to others for developing, deploying, operating,
monitoring, configuring, customizing, implementing, and
managing computer systems and applications; providing
temporary use of non-downloadable software for managing
computer-based information systems for businesses; providing
temporary use of non-downloadable software to others for
information technology service automation; computer security
services, namely, enforcing, restricting and controlling
access privileges of users of computing resources for cloud,
mobile or network resources based on assigned credentials;
computer services, namely, remote management of the
information technology (IT) systems of others; IT
integration services; maintenance and updating of computer
software; maintenance of computer software relating to
computer security and prevention of computer risks; periodic
upgrading of computer software for others; technical support
services, namely, remote and on-site infrastructure
management services for monitoring, administration and
management of public and private cloud computing IT and
application systems; technical support services, namely,
troubleshooting in the nature of diagnosing computer
hardware and software problems; technical support services,
namely, troubleshooting of computer software problems;
technical support, namely, monitoring technological
functions of computer network systems; updating of computer
software relating to computer security and prevention of
computer risks