09
Computer hardware; computer software; data communications
apparatus; computer software platforms; computer operating
system software; computer interface software; computer
software for use as an application programming interface
(API); software for creating and operating a graphic user
interface; computer application software for mobile phones,
tablet computers and other portable electronic devices;
downloadable computer application software; computer
software for controlling and managing access server
applications; software for telecommunication and
communication via local or global communications networks,
including via the internet; software for robotic process
automation; computer software to assist in handling requests
for IT technical support; computer software for recordal,
compilation, analysis and retrieval of information regarding
the handling of requests for IT technical support; computer
software for the automatic resetting of passwords; word
processing computer programs; computer software for
electronic document management and capture and for form
processing; computer software for the design, creation and
maintenance of, and access to, document management,
authoring, storage and retrieval systems; computer software
for the categorisation, research and retrieval of documents
and data on computer networks; computer software for
managing stock control systems; computer software for
business operational and process efficiency, business
organisation, risk management, financial control, supply
chain optimisation, and cash flow; computer software for
managing personal contact information, diary programs, and
calculating programs; computer software for handwriting
identification; computer software for the identification and
verification of persons based on one or more biometric
characteristics; computer software for access to sites on
customised intranets and sites on global communications
networks; computer software for the manufacture, processing
and provision of text and graphics information, locally or
by means of remote transmission; computer software for
security and encryption programs and data synchronisation
programs; computer software for the analysis and reporting
of firewall log data; computer software for detecting,
blocking and intercepting malware and other threats to
computer hardware and software; computer software for
identity security; computer software for authentication and
identity management information security; computer software
for data exchange using wireless communications technologies
and for use with personal digital assistants; computer
software for the linking, networking and central management
of mobile terminals; computer software for the safeguarding
of digital files; computer software for use in database
management, namely for managing personal and business
information; computer programs; computer firmware; apparatus
for networking of computers; computer servers; computer
peripheral equipment; computer printers; modems; handheld
electronic devices with wireless e-mail and wireless access
to electronic communications networks; pointing devices for
use with computers, mobile phones and other portable
electronic devices; computer games software; software for
the infrastructure and operation of computer games via the
internet; tablet computers; computer scanners; data
processing apparatus and instruments for use with computers;
screens and keyboards for computers; data processing
apparatus and instruments; telecommunications apparatus and
instruments; mobile phones; smartphones; telecommunications
network apparatus; audio, visual and audio visual apparatus
and instruments; apparatus for storage, recordal, retrieval
and transmission of data; downloadable electronic
publications; magnetic data carriers; audio recordings;
visual recordings; audio-visual recordings; instruction
manuals and other printed publications in electronic form
relating to the aforesaid goods
35
Business management consultancy services; business
management consultancy services in relation to the handling
of customer services for IT technical support; business
project management services; project management methodology
for business; assisting businesses in the monitoring of
adoption of IT systems by their staff; assisting businesses
in the rating of employees' IT skills and motivating staff
to improve their IT skills; assisting businesses in
conducting customer satisfaction surveys and analysing
information obtained from them; assisting businesses in
analysing user feedback regarding IT systems; management of
call centres on behalf of others for IT technical support;
management of customer service relations; assisting and
advising businesses in the sharing of knowledge regarding
organisational efficiency; business management consultancy
in relation to environmental policy and energy efficiency
policy; data processing services; database management
services; business appraisals; business organisation
consulting; advisory services and provision of business
information relating to information technology; information
technology procurement services; assisting and advising
businesses in acquiring information technology systems and
in the use of outsourcing services for information
technology; provision of strategic business assistance in
relation to the development of information technology and
electronic commerce operations; business control and
business monitoring of information technology suppliers;
provision of business information relating to electronic
commerce and interactive technologies; personnel management
consulting; business advice relating to marketing; office
function services; business process outsourcing, namely,
clerical/organisational operations for others relating to
the operation of computer network infrastructure;
advertising the goods and services of others; retail store
services, electronic retail and mail order retail services
all connected with computers, data processing equipment,
data communications apparatus, magnetic data carriers,
computer networking apparatus, computer systems,
telecommunications apparatus and instruments, electronic
publications (downloadable) provided on-line from databases
or the internet and printed matter; hire, rental and leasing
of printers; information and advisory services relating to
all the aforesaid services
38
Communication services; communication services via computer
networks, internet portals, and computer terminals;
electronic transmission of data and information via computer
networks and internet portals; telecommunication services;
rental of telecommunication apparatus and instruments;
provision of telecommunication access and links to computer
databases and networks; arranging and leasing access time to
computer databases; provision of access to electronic online
networks for information retrieval; network implementation
services, namely implementation of data communications over
infrastructures supplied by third parties; rental of data
communication apparatus; provision of internet chat rooms;
hire, rental and leasing of data communications apparatus;
information and advisory services relating to all the
aforesaid services
42
Development of computer platforms; technological advisory
and consultancy services relating to information technology,
computers, computer networking, computer programs and
computer systems; computer programming services; design of
application software; design of computer operating system
software; design of computer interface software; design of
computer software for use as an application programming
interface (API); design of software for creating and
operating a graphic user interface; design of computer
application software for mobile phones, tablet computers and
other portable electronic devices; design of downloadable
computer application software; design of software for
robotic process automation; design of computer software to
assist in handling requests for IT technical support; design
of computer software for recordal, compilation, analysis and
retrieval of information relating to requests for IT
technical support, IT troubleshooting, and incident
handling; computer programming services for the automated
installation and configuration of computer hardware,
computer programs and computer software; design,
development, updating, modification, testing, installation
and maintenance of computer software; hire, rental and
leasing of computers, computer firmware, computer programs,
computer peripheral equipment, data processing equipment,
computer networking apparatus and instruments, and parts and
fittings for all these goods; cloud computing services;
design and development of computer databases; development
and maintaining of database software to hold information
regarding compliance with licences for the use of computer
software programs; technical assistance services via
helpdesk services, namely resolution of problems in
connection with computer hardware, computer networks, data
processing equipment and computer software; creating,
maintaining and hosting a website for the provision of
technical information and advice on IT matters and enabling
the downloading of application software; technical support
services, namely, troubleshooting in the nature of
diagnosing computer hardware and software problems; design,
research, development, testing and rental of computer
hardware, computer peripherals and computer networking
systems; computer systems analysis; providing temporary use
of non-downloadable computer software, namely, software for
monitoring, recording and/or controlling access to sites and
locations on a global computer network; computer network
management services; computer services provided on an
outsourcing basis; computer operations support services,
being central processors with multiple users, taking on all
aspects of computer housekeeping and data back-ups; computer
network monitoring services; computer systems migration and
integration services; software applications management;
development of software application solutions; operation of
computer network infrastructure, including by means of
internet portals and mobile application software; recovery
of computer data; data security services (firewalls);
computer environmental control services; encryption of
information maintained on computers; electronic storage of
documentation products, document templates, models and
reports relating to project management, project management
methodology, and management of customer service regarding IT
technical support; web site design services; hosting the web
sites of others; creating, developing, designing and
maintaining the websites of others; rental of data
processing equipment; server management services; server
hosting; advisory and consultancy services, including by
means of blogs, articles, and messages on social media,
relating to the aforesaid services including information
technology, computers, computer programs and computer
systems