09
Downloadable computer software for providing consumer data
protection, privacy and security
35
Business consultation in the field of business processes,
namely, identifying the types of process deficiencies that
tend to result in higher cost and decreased customer
satisfaction; business consultation in the field of business
processes, namely, providing a holistic, cross-functional
analysis of the business process and customer experience
that uses data to identify the root cause of customer
contacts; business consultation in the field of
user-generated content management; business consulting
services in the field of business processes, namely,
identifying process deficiencies by applying problem solving
techniques to reduce cost, increase revenue, and improve
overall customer satisfaction; business consulting services
in the field of business process improvement and enterprise
architecture design; business process re-engineering
services; customer relationship management; operation of
telephone call centers for others; providing business
intelligence services
42
Product development consultation; product testing; software
design and development; software development in the field of
robotic process automation; technological consultation in
the field of product development and testing of electronic
devices, computer software and computer hardware; computer
technology support services, namely, help desk services;
software as a service (SaaS) services featuring software for
monitoring connected devices to detect fraud; software as a
service (SaaS) services featuring software for performing
product support community management and moderation;
software as a service (SaaS) services featuring software for
performing user-generated content management; software as a
service (SaaS) services featuring software for providing
customer support services; software as a service (SaaS)
services featuring software for managing customers' digital
experiences; software as a service (SaaS) services featuring
software for providing connected device and software
support; software as a service (SaaS) services featuring
software for finding, onboarding and interacting with
employees; software as a service (SaaS) services featuring
software for communicating with customers