GOOD CALL. Logo (WIPO, 12/24/2019)
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The International trademark GOOD CALL. was filed as Word mark on 12/24/2019 at the World Intellectual Property Organization.
| Trademark form | Word mark |
| File reference | 1516327 |
| Countries | 
|
| Base trademark |
No. 88490453,
June 26, 2019
|
| Application date | December 24, 2019 |
| Expiration date | December 24, 2029 |
Trademark owner
5 Technology Park Drive
Westford MA 01886
US
Westford MA 01886
US
Trademark representatives
60 State Street,
11th Floor
US
goods and services
09
Computer software, namely, computer software for use in
managing and controlling customer contact centers and
workforce optimization capabilities, namely, computer
software for initiating, integrating, routing, controlling
and monitoring inbound and outbound customer contacts
through one or more multiple channels including public
switched telephone networks (PSTN), VoIP telephone contacts,
email, web, chat, IM, SMS, text, social media and facsimile
contacts; computer software for controlling
telecommunication systems utilized by customer contact
centers comprised of central and private telephone switches,
interactive voice response units (IVR) and telephone
dialers; computer software for managing and controlling
customer contact center Automatic Call Distribution (ACD),
auto dialer, outbound predictive dialing and campaign
management; computer software for intelligent contact
routing via telephone, email, web, chat, IM, SMS, text,
social media and fax; computer software used to support the
activities of contact center customer service
representatives and contact center managers; computer
software for managing web chat, interactive voice response
(IVR), real-time and historical contact center report
generation and customer contact blending by managing both
inbound and outbound telephone calls and inbound and
outbound contacts through one or more multiple channels
including public switched telephone networks (PSTN), VoIP
telephone contacts, email, web, chat, IM, social media and
facsimile contacts; computer software for creating desktop
and management tools for customer contact centers; computer
software for integrating customer relationship management
(CRM Integration); computer software for the creation,
development and deployment of computer telephony
applications, for integration of customer communications
networks and telecommunications networks, and for routing
management, enhancement, and configuration of communications
over telecommunications and computer communications
networks; computer software for use in connection with
customer contact centers and back office operations, namely,
computer software providing workforce management, contact
interaction quality monitoring, call recording, call
screening, contact surveys, eLearning, performance
management, speech analytics, coaching, data encryption,
desktop analytics and PCI compliance; computer software for
use in parsing, speech tagging, and accessing morphological
information in an application programming interface in the
field of software programming and development
42
Consulting services in the field of designing, improving,
integrating, implementing, optimizing, controlling, training
and monitoring of customer contact center, customer
relationship management, workforce optimization, and
customer contact center reporting hardware and software;
Software as a service (SAAS) services, namely, hosting
software for use by others for use in managing and
controlling customer contact centers and workforce
optimization capabilities, namely, software for initiating,
integrating, routing, controlling and monitoring inbound and
outbound customer contacts through one or more multiple
channels including public switched telephone networks
(PSTN), VoIP telephone contacts, email, web, chat, IM, SMS,
text, social media and facsimile contacts; providing
temporary use of non-downloadable software for controlling
telecommunication systems utilized by customer contact
centers comprised of central and private telephone switches,
interactive voice response units (IVR) and telephone
dialers; providing temporary use of non-downloadable
software for managing and controlling customer contact
center Automatic Call Distribution (ACD), auto dialer,
outbound predictive dialing and campaign management;
providing temporary use of non-downloadable software used
for intelligent contact routing via telephone, email, web,
chat, IM, SMS, text, social media and fax; providing
temporary use of non-downloadable software used to support
the activities of contact center customer service
representatives and contact center managers; providing
temporary use of non-downloadable software used to manage
web chat, interactive voice response (IVR), real-time and
historical contact center report generation and customer
contact blending by managing both inbound and outbound
telephone calls and inbound and outbound contacts through
one or more multiple channels including public switched
telephone networks (PSTN), VoIP telephone contacts, email,
web, chat, IM, social media and facsimile contacts;
providing temporary use of non-downloadable software used to
create desktop and management tools for customer contact
centers; providing temporary use of non-downloadable
software used to integrate customer relationship management
(CRM Integration); providing temporary use of
non-downloadable software for the creation, development and
deployment of computer telephony applications, for
integration of customer communications networks and
telecommunications networks, and for routing management,
enhancement, and configuration of communications over
telecommunications and computer communications networks;
providing temporary use of non-downloadable computer
software for use in connection with customer contact centers
and back office operations, namely, providing temporary use
of non-downloadable computer software providing workforce
management, contact interaction quality monitoring, call
recording, call screening, contact surveys, eLearning,
performance management, speech analytics, coaching, data
encryption, desktop analytics and PCI compliance; providing
temporary use of non-downloadable software for use in
parsing, speech tagging, and accessing morphological
information in an application programming interface in the
field of software programming and development
Trademark history
| Date | Document number | Area | Entry |
|---|---|---|---|
| June 30, 2021 | 2021/27 Gaz | CA | Rejection |
| March 23, 2021 | 2021/13 Gaz | EM | Rejection |
| March 9, 2021 | 2021/25 Gaz | US | RAW: Partial Ceasing Effect |
| October 28, 2020 | 2020/44 Gaz | GB | Rejection |
| April 6, 2020 | 2020/16 Gaz | EM | Rejection |
| December 24, 2019 | 2020/7 Gaz | US | Registration |
ID: 141516327