09
Downloadable mobile application and desktop software for
collaboration and group communications services, namely,
software for use in messaging, creating postings, file
sharing, calendaring, audio conferencing, video
conferencing, combined audio and video conferencing,
telephone call processing and software for providing
telephone communications, web-based telephony, internet
telephony (VoIP) services, voicemail, and facsimile
services; computer software for integrating collaboration
and group communication software with external
telecommunications service provider equipment and software;
software using machine learning or artificial intelligence,
namely, software for processing text and data; software bots
and software assistants, both in the nature of software for
assisting users, namely, software for use in messaging,
creating postings, file sharing, calendaring, audio
conferencing, video conferencing, combined audio and video
conferencing, telephone call processing and software for
providing telephone communications, web-based telephony,
internet telephony (VoIP) services, voicemail, and facsimile
services
38
Telecommunications services, namely, collaboration and group
communications services in the nature of electronic
transmission of data, namely, transmission of messages,
electronic posts, file sharing data, and calendaring data;
telephone communications services, namely, audio
conferencing services; providing video conferencing
services; providing telephone communication services,
namely, call processing, web-based telephony services,
internet telephony services in the nature of voice over
internet protocol (VoIP) services, and providing voicemail
services; providing telephone communications services after
integrating software and telephone communications equipment
with the software and equipment of external
telecommunications service providers
42
Providing on-line non-downloadable software and applications
for the transmission, recording, reproduction, display,
organization, management, manipulation, and review of
electronic messages, e-mails, instant messages, text
messages, text, facsimiles, graphics, pictures, images,
files, documents, presentations, business and project tasks,
calendar appointments, voice messages and audio clips, video
messages and video clips, audio, video, and audiovisual
content, and other data for the facilitation of
communications between two or multiple users via computer
networks, the internet, communication networks and global
information networks, virtual private networks (VPNs),
wide-area networks (WANs), and local area networks (LANs);
providing on-line non-downloadable software and applications
for sending and receiving electronic messages, e-mails,
instant messages, text messages, text, facsimiles, graphics,
pictures, images, files, documents, presentations, business
and project tasks, calendar appointments, voice messages and
audio clips, video messages and video clips, audio, video,
and audiovisual content, and other data and for enabling and
managing simultaneous, multiple modes of communication via
computer networks, the internet, communications networks and
global information networks, virtual private networks
(VPNs), wide-area networks (WANs), and local area networks
(LANs); providing temporary use of a web-based software
application for sending and receiving electronic messages,
e-mails, instant messages, text messages, text, facsimiles,
graphics, pictures, images, files, documents, presentations,
business and project tasks, calendar appointments, voice
messages and audio clips, video messages and video clips,
audio, video, and audiovisual content, and other data and
for enabling and managing simultaneous, multiple modes of
communication via computer networks, the internet,
communications networks and global information networks,
virtual private networks (VPNs), wide-area networks (WANs),
and local area networks (LANs); providing temporary use of a
web-based software application for the transmission,
recording, reproduction, display, organization, management,
manipulation, and review of electronic messages, e-mails,
instant messages, text messages, text, facsimiles, graphics,
pictures, images, files, documents, presentations, business
and project tasks, calendar appointments, voice messages and
audio clips, video messages and video clips, audio, video,
and audiovisual content, and other data for the facilitation
of communications between two or multiple users via computer
networks, the internet, communication networks and global
information networks, virtual private networks (VPNs),
wide-area networks (WANs), and local area networks (LANs);
providing temporary use of on-line non-downloadable cloud
computing software for contact center management; cloud
computing featuring software for contact center management;
software as a service (SaaS) services featuring software for
contact center management; software as a service (SaaS)
services featuring software for contact center interaction
management; application service provider featuring customer
experience management software for use in contact center
communications, operations, and management, namely, software
for use in predictive dialing, operating cloud hosted
interactive voice response systems, operating voice response
systems, do-not-call management that prevents the calling of
certain individuals, and for use in transaction processing
in interactive transaction processing systems