09
Computer software for use on computers and mobile devices
for task and issue tracking for incident management
purposes; computer software for use on computers and mobile
devices for use in issue and incident management, general
work management, project tracking, transmission and receipt
of data, images, and files, messaging and conversation based
contextual sharing of information, organizing and providing
a platform for collaboration, sharing of information and
interactive discussions to other users, and uploading and
transferring files; computer software for use on computers
and mobile devices for electronic communications, chats,
email and discussions; computer software for collaboration
in resolving IT incidents; computer software for
facilitating the exchange of information via the internet
featuring collaboration tools; computer software for
information technology support services, namely, for
managing help desk and incident response services, trouble
shooting of computer software problems, technical support in
the nature of trouble shooting of computer software
problems, and providing information related to computer
system incident management services; downloadable electronic
publications, namely, manuals, brochures, newsletters,
technical data sheets and product specification brochures in
the fields of computer software and information technology
38
Providing online forums for transmission of messages among
computer users concerning IT incident response and
management; communication services, namely, electronic
transmission of data and documents among users of computers
42
Providing online non-downloadable software for task and
issue tracking for incident management purposes; software as
a service (SAAS) services featuring software for task and
issue tracking for incident management; providing online
non-downloadable software for use in incident management,
general work management, project tracking, document
management, business management, transmission and receipt of
data and images, messaging and conversation based contextual
sharing of information, organizing and providing a platform
for collaboration, sharing of information and interactive
discussions to other users, and uploading and transferring
files; providing online non-downloadable software for
electronic communications, chats, email and discussions;
providing online non-downloadable software for collaboration
in programming, design, development and release of software;
providing online non-downloadable software for facilitating
the exchange of information via the Internet featuring
collaboration tools; providing online non-downloadable
software for information technology support services,
namely, for managing help desk services, trouble shooting of
computer software problems, technical support in the nature
of trouble shooting of computer software problems, and
providing information related to technology project
management services; computer software design and
development; consulting services in the field of incident
response and management for computer software; hosting a
website featuring non-downloadable software in the fields of
information technology systems management, task management
and incident management; providing temporary use of a
non-downloadable web application for collaboration, incident
management, document management, and software development