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The International trademark NICE INCONTACT CXONE was filed as Word mark on 05/01/2018 at the World Intellectual Property Organization.
| Trademark form | Word mark |
| File reference | 1428156 |
| Countries | 
|
| Base trademark |
No. 300286,
November 21, 2017
|
| Application date | May 1, 2018 |
| Expiration date | May 1, 2028 |
Trademark owner
22 Zarchin St.,
P.O.Box 2220
IL
P.O.Box 2220
IL
Trademark representatives
Azrieli-Sarona Tower,
121 Menachem Begin Rd., 53rd floor,
IL
goods and services
09
Computer software, downloadable computer software and
computer applications for use in the fields of employee and
customer experience and support incorporating omnichannel
routing, analytics, artificial intelligence, automation,
workforce optimization, customer journey optimization,
performance management; integrated voice infrastructure and
turnkey telephony, application program interfaces; computer
software for data gathering, processing and analyzing
employee persona, employee engagement and profile building,
employee interaction behaviors with customers, employee
skills, employee customer satisfaction scores, employee
average handle time, employee education, tenure, training,
coaching, scheduling, adherence, preferences, goals,
evaluation history and past experience for the purpose of
improving customer service, experience and satisfaction,
improving employee and workforce performance and employee
empowerment in the field of employee work performance;
computer software for data management, analysis,
interpretation and identification of employee performance,
employee success modeling, employee behavioral analytics,
employee real-time analytics and guidance, employee agent
guidance and employee process automation, reporting and
decision support in the field of contact center operational
efficiency, customer service and experience for the purpose
of improving sales and marketing effectiveness, employee
work performance, employee empowerment and employee
flexibility within the contact/engagement center operation;
computer software in the field of audio search and
transcription technology, namely, software for collecting,
indexing, enabling searching of, and providing analytics
relating to recorded media; computer software in the field
of audio search and transcription technology, namely,
software for embedding phonetic search technology in
computer applications
42
Cloud-based computer software, non-downloadable computer
software and non-downloadable computer applications for use
in the fields of employee and customer computer software
incorporating omnichannel routing, analytics, artificial
intelligence, automation, workforce optimization, customer
journey optimization, performance management; providing
integrated voice infrastructure and turnkey telephony,
application program interfaces services; application service
provider featuring software for queuing, handling, logging,
recording, monitoring, tracking, supervising, managing,
routing, disposition and distribution of telephone calls,
facsimile transmissions, emails, social media, and web based
messages to or from in office or at home employees,
contractors, subcontractors, parties, callers or customers
for use in the field of customer service, customer support,
inside sales, collections, outside sales, and marketing;
application service provider featuring software for
scheduling, surveying, monitoring, supervising, rating,
reviewing managing, forecasting, recording, analyzing and
training employees for use in the field of customer service,
customer support, inside sales, collections, outside sales,
and marketing; application service provider featuring an
application software development tool for use in customizing
telecommunication service applications, namely, software for
queuing, handling, logging, recording, monitoring, tracking,
supervising, managing, routing, disposition and distribution
of telephone calls, facsimile transmissions, emails, social
media, and web based messages to or from in office or at
home employees, contractors, subcontractors, parties,
callers or customers for use in the field of customer
service, customer support, inside sales, collections,
outside sales, and marketing; and technical support
services, namely, troubleshooting of computer software
problems; computer software consultation; providing
information relating to computer software maintenance, use
and development
Trademark history
| Date | Document number | Area | Entry |
|---|---|---|---|
| March 27, 2020 | 2020/14 Gaz | US | RAW: Rule 18ter(2)(ii) GP following a provisional refusal |
| March 19, 2019 | 2019/13 Gaz | EM | Rejection |
| December 10, 2018 | 2019/9 Gaz | IL | RAW: Partial Ceasing Effect |
| October 29, 2018 | 2018/44 Gaz | US | Rejection |
| May 1, 2018 | 2018/39 Gaz | IL | Registration |
ID: 141428156