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The International trademark NICE INCONTACT was filed as Word mark on 05/02/2018 at the World Intellectual Property Organization.
| Trademark form | Word mark |
| File reference | 1422177 |
| Countries | 
|
| Base trademark |
No. ,
July 16, 2025
|
| Application date | May 2, 2018 |
| Expiration date | May 2, 2028 |
Trademark owner
22 Zarchin St.,
P.O.Box 2220
IL
P.O.Box 2220
IL
Trademark representatives
Azrieli-Sarona Tower,
121 Menachem Begin Rd., 53rd floor,
IL
goods and services
09
Computer software for data gathering, processing and
analyzing employee persona, employee engagement and profile
building, employee interaction behaviors with customers,
employee skills, employee customer satisfaction scores,
employee average handle time, employee education, tenure,
training, coaching, scheduling, adherence, preferences,
goals, evaluation history and past experience for the
purpose of improving customer service, experience and
satisfaction, improving employee and workforce performance
and employee empowerment in the field of employee work
performance; computer software for data management,
analysis, interpretation and identification of employee
performance, employee success modeling, employee behavioral
analytics, employee real-time analytics and guidance,
employee agent guidance and employee process automation,
reporting and decision support in the field of contact
center operational efficiency, customer service and
experience for the purpose of improving sales and marketing
effectiveness, employee work performance, employee
empowerment and employee flexibility within the
contact/engagement center operation; computer hardware;
computer hardware and software for digital recording of
voice, video, radio, VoIP, email, instant messaging, social
media interactions, text messages, accessing the worldwide
web, accessing the intranet, display screen, and accessing
wireless and other multimedia communication, transmitted
over telecommunication equipment and networks; computer
hardware and software used to capture video, voice and data
information and meta-data capture, signal processing, signal
analysis, alarms, security, namely, enforcement,
intelligence and internal security organizations, data
storage, archiving and dissemination; computer application
software for data management, analysis, interpretation,
identification, reporting, and decision support related to
recorded and non-recorded voice, video, radio, VoIP, email,
instant messaging, social media interactions, text messages,
worldwide web, intranet, screen, wireless and other
unstructured multimedia interactions; computer application
software for call center performance optimization, call
center quality monitoring, enterprise business interactions
analytics, public safety and transportation command and
control, scenario reconstruction and investigation, security
management, security surveillance and real-time threat
detection, alarm analysis and management, lawful
interception and intelligence systems, and financial crime,
risk, and compliance; computer application software for
situation management to enable situation planning, response
and analysis for the security, safety and emergency markets;
computer application software for data management, analysis,
interpretation, identification, real-time analytics,
decision-making, agent guidance, and process automation,
reporting, and decision support related to recorded and
non-recorded voice, video, radio, VoIP, email, instant
messaging, social media interactions, text messages,
worldwide web, intranet, display screens, wireless and other
unstructured multimedia interactions for contact center
operational efficiency, customer experience management,
improving sales and marketing effectiveness, and reducing
customer churn; telecommunication equipment, namely, audio
and call recording and logging equipment, trunked radio
equipment, and telecommunications hardware and software for
monitoring and storing voice, video and data; computer
software in the field of audio search and transcription
technology, namely, software for collecting, indexing,
enabling searching of, and providing analytics relating to
recorded media; computer software in the field of audio
search and transcription technology, namely, software for
embedding phonetic search technology in computer
applications; computer application software, namely, an
application that allows mobile access to databases and
software programs for the management of call centers and
call center operations
41
Training in the use of computer software
42
Application service provider featuring software for queuing,
handling, logging, recording, monitoring, tracking,
supervising, managing, routing, disposition and distribution
of telephone calls, facsimile transmissions, emails, social
media, and web based messages to or from in office or at
home employees, contractors, subcontractors, parties,
callers or customers for use in the field of customer
service, customer support, inside sales, collections,
outside sales, and marketings application service provider
featuring software for scheduling, surveying, monitoring,
supervising, rating, reviewing managing, forecasting,
recording, analyzing and training employees for use in the
field of customer service, customer support, inside sales,
collections, outside sales, and marketing; application
service provider featuring an application software
development tool for use in customizing telecommunication
service applications, namely, software for queuing,
handling, logging, recording, monitoring, tracking,
supervising, managing, routing, disposition and distribution
of telephone calls, facsimile transmissions, emails, social
media, and web based messages to or from in office or at
home employees, contractors, subcontractors, parties,
callers or customers for use in the field of customer
service, customer support, inside sales, collections,
outside sales, and marketing; and technical support
services, namely, troubleshooting of computer software
problems; computer software consultation; providing
information relating to computer software maintenance, use
and development
Trademark history
| Date | Document number | Area | Entry |
|---|---|---|---|
| November 27, 2019 | 2019/48 Gaz | US | RAW: Rule 18ter(2)(ii) GP following a provisional refusal |
| February 19, 2019 | 2019/8 Gaz | EM | Rejection |
| December 10, 2018 | 2019/7 Gaz | IL | RAW: Partial Ceasing Effect |
| September 28, 2018 | 2018/40 Gaz | US | Rejection |
| May 2, 2018 | 2018/35 Gaz | IL | Registration |
ID: 141422177