09
Software which provides unified communication capabilities,
namely, voice, video data, teleconferencing and video
conferencing, messaging, and collaboration through mobile
devices, phones, PCs, laptops and tablets having operating
systems and/or search engines, contact center capabilities,
email and chat capabilities, inbound and outbound voice
calling with telephony and dialer capabilities, skills-based
routing, address book access to agents, real time and
historical reporting for all media channels, Interactive
Voice Response (IVR) and task flow editor script
capabilities; software which provides cloud-based video
conferencing capabilities, namely, video, audio, data
collaboration, and text chat; software which provides
persistent collaboration and communications environments
through allowing users to communicate in both real time and
asynchronous modes, with one or multiple other users, via
text, voice, and/or video; software which provides a
contextual repository of communications artifacts that
enable users to review previous communications sorted or
selected by participants, subject, date/time, and other
parameters; software which provides programming and
interface tools to connect communications services with
business applications providing open, configurable
connections of cloud-based solutions and capabilities as
well as on-premise solutions and capabilities
42
Application service provider (ASP) featuring software for
use in telephony and messaging applications; application
service provider (ASP) featuring software for persistent
collaboration and communications environments through
allowing users to communicate in both real time and
asynchronous modes, with one or multiple other users, via
text, voice, and/or video; application service provider
(ASP) featuring software which provides a contextual
repository of communications artifacts that enable users to
review previous communications sorted or selected by
participants, subject, date/time, and other parameters;
application service provider (ASP) featuring software which
provides programming and interface tools to connect
communications services with business applications providing
open, configurable connections of cloud-based solutions and
capabilities as well as on-premise solutions and
capabilities