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The International trademark NICE ADAPTIVE WFO was filed as Word mark on 05/02/2016 at the World Intellectual Property Organization.
| Trademark form | Word mark |
| File reference | 1305377 |
| Countries | 
|
| Base trademark |
No. 284601,
April 20, 2016
|
| Application date | May 2, 2016 |
| Expiration date | May 2, 2026 |
Trademark owner
22 Zarchin St.,
P.O.Box 2220
IL
P.O.Box 2220
IL
Trademark representatives
Shenkar Street,
P.O.B 12704
IL
goods and services
09
Computer software for data gathering, processing and
analyzing employee persona, employee engagement and profile
building, employee interaction behaviors with customers,
employee skills, employee customer satisfaction scores,
employee average handle time, employee education, tenure,
training, coaching, scheduling, adherence, preferences,
goals, evaluation history and past experience for the
purpose of improving customer service, experience and
satisfaction, improving employee and workforce performance
and employee empowerment in the field of employee work
performance; computer software for data management,
analysis, interpretation and identification employee
performance, employee success modeling, employee behavioral
analytics, employee real-time analytics and guidance,
employee agent guidance and employee process automation,
reporting and decision support in the field of contact
center operational efficiency, customer service and
experience for the purpose of improving sales and marketing
effectiveness, employee work performance, employee
empowerment and employee flexibility within the
contact/engagement center operation.
41
Training services relating to computer software.
42
Technical support, consultation and information services
relating to computer software.
Trademark history
| Date | Document number | Area | Entry |
|---|---|---|---|
| October 23, 2017 | 2017/43 Gaz | US | RAW: Rule 18ter(2)(ii) GP following a provisional refusal |
| January 19, 2017 | 2017/3 Gaz | EM | Rejection |
| August 26, 2016 | 2016/36 Gaz | US | Rejection |
| May 2, 2016 | 2016/31 Gaz | IL | Registration |
ID: 141305377