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The International trademark ZIPWIRE was filed as Word mark on 05/19/2014 at the World Intellectual Property Organization.
| Trademark form | Word mark |
| File reference | 1221584 |
| Countries | 
|
| Base trademark |
No. 86122644,
November 19, 2013
|
| Application date | May 19, 2014 |
| Expiration date | May 19, 2024 |
Trademark owner
5 Technology Park Drive
Westford MA 01886
US
Westford MA 01886
US
Trademark representatives
835 Hanover Street
Suite 301
US
goods and services
42
Software as a service (SAAS) services, namely, hosting
software for use by others, namely: software for managing
and controlling customer contact centers systems, namely,
associated software for initiating, integrating, routing,
controlling and monitoring inbound and outbound customer
contacts through one or more multiple channels including
public switched telephone networks (PSTN), VoIP telephone
contacts, email, web, chat, social media and facsimile
contacts; software for controlling telecommunication systems
utilized by customer contact centers comprised of central
and private telephone switches, interactive voice response
units (IVR) and telephone dialers; software for managing and
controlling customer contact center Automatic Call
Distribution (ACD), outbound predictive dialing and campaign
management; software used for intelligent contact routing
via telephone, e-mail, web, chat, social media and fax;
computer software used to support the activities of contact
center customer service representatives and contact center
managers; software used to manage web chat, interactive
voice response (IVR), real-time and historical contact
center report generation and customer contact blending by
managing both inbound and outbound telephone calls and
inbound and outbound contacts through one or more multiple
channels including public switched telephone networks
(PSTN), VoIP telephone contacts, email, web, chat, social
media and facsimile contacts; software used to create
desktop and management tools for customer contact centers;
software used to create and manage customer contact center
virtual agents, visual scripting, workforce schedules,
workforce job performance and workforce skills improvement;
software used to provide customer contact center
self-provisioning capabilities via an on-line portal; and
software used to create and manage customer contact center
optional recording of calls and/or customer contact
interactions
Trademark history
| Date | Document number | Area | Entry |
|---|---|---|---|
| March 14, 2019 | 2019/12 Gaz | PH | RAW: Total Invalidation |
| March 29, 2016 | 2016/18 Gaz | IN | Rejection |
| December 18, 2015 | 2015/52 Gaz | KR | RAW: Rule 18ter(2)(ii) GP following a provisional refusal |
| October 12, 2015 | 2015/42 Gaz | CN | Rejection |
| September 9, 2015 | 2015/37 Gaz | MX | Rejection |
| September 8, 2015 | 2015/37 Gaz | EM | Rejection |
| June 16, 2015 | 2015/25 Gaz | SG | Rejection |
| May 27, 2015 | 2015/22 Gaz | CO | Rejection |
| May 15, 2015 | 2015/21 Gaz | KR | Rejection |
| March 26, 2015 | 2015/13 Gaz | JP | Rejection |
| March 19, 2015 | 2015/12 Gaz | PH | Rejection |
| March 3, 2015 | 2015/10 Gaz | NZ | Rejection |
| January 28, 2015 | 2015/5 Gaz | AU | Rejection |
| May 19, 2014 | 2014/43 Gaz | US | Registration |
ID: 141221584