09
Software downloadable from the Internet for managing
customer and agency relationships; customer relationship
management and order management solutions (software);
electronic, online publications and operating manuals that
can be downloaded from the Internet; operating manuals in
electronic form; computer software; any type of recorded and
unrecorded media, in particular, media provided with
programs and media provided with databases; devices for
recording, transmitting and reproducing in sound and
pictures; end devices for telecommunications;
telecommunication devices and telecommunication networks
that these comprise; computer programs, in particular, to
control the display of data and content that is provided via
worldwide information networks; computer programs for
managing communication and data exchange
16
Printed publications; operating manuals, working and process
instructions; printer products, in particular, accompanying
written documentation for media and databases, in
particular, training documentation, manuals, catalogues;
technical handbooks and technical specifications, reference
charts and printed forms; labels including holographic
labels; books, magazines and newsletters; printer products
for documentation for the use of computers, computer
programs, computer peripheral devices and components;
written supporting materials for computer software, computer
hardware
35
Business management consultancy, company and organisational
consultancy, in particular, to support strategic business
management; management and organisational consultancy in
connection with the planning, development and implementation
of concepts for the use of digital media and electronic
business processes; office work, in particular, issuing
purchase orders, accounting; sales support in digital media;
advertising; design, development and issuing of advertising
concepts, in particular, in digital media; marketing; market
research; opinion polling; public relations work; production
and publication of statistics; marketing and leasing of air
times and advertising space on the Internet
37
Installation and maintenance of computer hardware; servicing
of hardware for Internet access
38
Setup, maintenance of Internet access and dial-in nodes on
the Internet; telecommunication services; receipt and
transmission of messages, documents and other data through
electronic transmission; collection, delivery and forwarding
of all manner of messages and information; leasing of access
time to databases; provision of access to information and
interactive modules on the Internet
41
Training and further training consultancy; organisation and
implementation of seminars and symposia, in particular, of
training in communication technology and media, as well as
the use and application of computer hardware, computer
software, media and databases; issuing, provision and
leasing of training materials; services of a sound and
television studio; publications of printer products (also in
electronic form), except for advertising purposes; online
provision of electronic publications that cannot be
downloaded; education and training relating to computers and
computer programs, in particular, software downloadable from
the Internet for the management of customers and agency
relationships; organisation and implementation of seminars
relating to computers and computer programs, in particular,
for the Internet for the management of customer and agency
relationships; publishing services; organisation and
implementation of conferences and exhibitions with respect
to downloadable software, in particular, software that can
be downloaded from the Internet for managing customer and
agency relationships
42
Recovery of computer data; consultancy with respect to
computer hardware and computer software, in particular, for
managing customer and agency relationships; production of
electronic data processing programs; design and development
of computer software, in particular, for managing customer
and agency relationships; issuing of information and
consultancy with respect to computer software; information
about all the aforementioned services, online from a single
computer database or from the Internet; production and
programming of business applications (software) based on
Internet technology; technical and user consultancy with
respect to information technology, computer software and
computer hardware; services of an Internet service provider,
if included in this class, that is the production of
programs for the resolution of sector-specific problems on
the Internet; concept, design and production of websites;
development of software for telecommunication networks;
computer consultancy and technical consultancy, everything
with respect to the design and the use of computer programs,
as well as software that can be downloaded from the Internet
for the management of customer and agency relationships;
installation and servicing of computer software; maintenance
of software for Internet access; computer software design;
services of an Internet service provider, provided it is
contained in this class, in particular, provision of
software for Internet access