09
Computer hardware; integrated computer hardware and
software, namely, a computer network appliance (virtual and
physical) with software for real-time network monitoring,
information gathering, information management, information
delivery, data analysis, information extraction, policy
compliance, content compliance, performance management,
network system security and risk management, IT governance
and project portfolio management, web site and IT
infrastructure analysis, and business service management,
for use in configuration management and reporting of
business data and enterprise operations, and for capturing
network datagrams and system events in order to provide
alerts, reports, and queries in the field of business
technology optimization; downloadable software for real-time
network monitoring, information gathering, information
management, information delivery, data analysis, information
extraction, policy compliance, content compliance,
performance management, network system security and risk
management, IT governance and project portfolio management,
web site and IT infrastructure analysis, and business
service management, for use in configuration management and
reporting of business data and enterprise operations, and
for capturing network datagrams and system events in order
to provide alerts, reports, and queries in the field of
business technology optimization; computer software in a
virtual or physical appliance that allows users to conduct
their own proof of concepts; self service computer software
42
Computer software and computer hardware consulting services;
customization of computer software and hardware; computer
software and network design; computer programming and
computer systems analysis; computer software maintenance and
upgrading services; technical support services, namely,
troubleshooting of computer hardware and software problems