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downloadable software featuring communications enabled business applications in the fields of customer service automation, resource management and planning, sales force automation, marketing automation, and financial automation, namely, voice and electronic messaging, call and contact centers, speech enabled interactive voice response systems, mobility extension applications, customer relationship management interfaces, and communications middleware
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application service provider (ASP) featuring communications enabled business applications in the fields of customer service automation, resource management and planning, sales force automation, marketing automation, and financial automation, namely, software for voice and electronic messaging, call and contact centers, speech enabled interactive voice response systems, mobility extension applications, customer relationship management interfaces, and communications middleware