9
COMPUTER HARDWARE; COMPUTER SOFTWARE, NAMELY SOFTWARE FOR USE IN ENABLING MULTIPLE USERS TO ACCESS AND REVISE INFORMATION SITES AND EXCHANGE INFORMATION SIMULTANEOUSLY OVER NETWORKS AND GLOBAL COMMUNICATION NETWORKS; AND USER MANUALS SOLD AS A UNIT THEREWITH; PROVIDING DOWNLOADABLE SOFTWARE FOR COMMUNICATION WITH A CALL CENTER THAT ENABLES USERS AND CALL CENTER REPRESENTATIVES TO ACCESS AND REVIEW INFORMATION SITES AND TO EXCHANGE INFORMATION SIMULTANEOUSLY OVER NETWORKS AND A GLOBAL COMMUNICATION NETWORKS
42
TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND COMPUTER SOFTWARE PROBLEMS IN CONNECTION WITH HARDWARE AND COMPUTER SOFTWARE FOR USE IN ENABLING MULTIPLE USERS TO ACCESS AND REVIEW INFORMATION SITES AND EXCHANGE INFORMATION SIMULTANEOUSLY OVER NETWORKS AND GLOBAL COMMUNICATIONS NETWORKS; PROVIDING MULTIPLE USERS WITH TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR COMMUNICATION WITH A CALL CENTER THAT ENABLES USERS AND CALL CENTER REPRESENTATIVES TO ACCESS AND REVIEW INFORMATION SITES AND TO EXCHANGE INFORMATION SIMULTANEOUSLY OVER NETWORKS AND GLOBAL COMMUNICATIONS NETWORKS