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Telecommunications hardware, namely, transmitters, receivers, amplifiers, switches, telecommunications emulators, signal converters, and multiplexers used to packetize voice and video signals over telecommunications networks; computer hardware; computer software used to manage and operate telecommunications networks; computer software used to manage, direct, route, transmit and receive telephone calls, electronic messages, and audio and data signals over telecommunication networks; computer chips; computer software platforms used to manage other communication network terminals and to manage interoperability and communication between wireless and non-wireless communications devices; communications network management and virtual private network management software; and user manuals sold as a unit therewith