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Computer software for use in facilitating access to data and information, namely to allow mobile business users access to their desktops, electronic messaging systems, creating electronic messages, and sending and receiving electronic messages; telecommunications equipment, namely wireless telephones and parts therefore; communication devices, servers, and gateways, namely, wireless application protocol receivers and transmitters; communication devices, servers, and gateways, namely general packet radio service protocol receivers and transmitters, service resource platform servers and service modes; interactive voice response unit interfaces, website and intranet interfaces, e-mail response systems interfaces, speech recognition interfaces, automated call delivery system interfaces, web-enabled wireless handset interfaces, personal digital assistant interfaces, and pocket personal computer interfaces; wireless devices that combine telephone, paging and answering machines functions; platform server to enable billing reporting, and management of services