9
Computer software that enables companies to build and develop relationships with their customers through direct interaction across Internet-related customer points of contact; software for mapping the business domain; software that acts as a search agent and enables explorations into the business's domain; editorial software for the creation, validation, translation and archiving of the site content; cache technology, namely, a multi-layered cache for catching data, codes, interface portions and execution plans, and providing secured, reliable and fast site navigation; software that provides basics for user interface, namely, software that automatically handles routine dialogue of the user interface and identifies the appropriate needs for the interface, thereby automating the process; software for real-time multi-directional routing of the customer; graphical software for modeling internal processes supporting e-business; and software used to provide information concerning customer conversations, all of the foregoing software for use on computer servers
42
Computer services, namely, creating, designing, maintaining and implementing websites for others