9
Computer software programs for use in the field of performance management and business improvement, namely, software applications for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; computer software that may be downloaded from a global computer network for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis
35
Business consultation services with respect to performance management and business improvement in call center operations; and advisory and information services relating to the aforesaid; licensing of performance management and business improvement software applications for call center operations
42
Computer programming for others, namely design, development of performance management and business improvement software applications for call center operations; consultation services relating to the aforesaid; advisory and information services relating to the aforesaid