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Computer software for use by law firms, accounting firms and other professional service providers for customer relationship management, namely, computer software programs for - facilitating communication and managing interaction with and tracking information about clients, prospective clients and contacts and evaluating clients, prospective clients, contacts and their activities, interactions and results; and for firm-wide contact management, data sharing and entry, personal phonebooks with delegation capabilities, seminar and meeting management, relationship and activity tracking and scheduling; and for marketing, comprehensive list and event management, data-mining capabilities to identify target markets and integration with financial systems; and for generation and analysis of client financial statistics, contacts, prospective clients and activities