9
Pre-recorded and customised computer software related to complete visa, passport and travel documents administration, onward forwarding of documents and payments related to visa applications, collections of mathematical and statistical data and production of customised reports, organisation and tracking of visa documents; pre-recorded and customised computer software related to the issuance of an electronic visa through a website with extensive links to global websites of various embassies, the scanning of various documents and connecting with a database, providing bar codes for passport information, onward forwarding of scanned documents and optical character recognition; magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; computer software enabling online payment services and transactions; computer software for the compilation and generating of statistical and mathematical information relating to online payment transaction; computer software for use by staff in a call centre, to assist staff in answering telephone enquiries on visa application matters; computer software used for websites on visa information and application and for the tracking of the visa application status and visa documents; computer software enabling the user to schedule appointments and interviews on an online database; customer relationship management software for effective query management and documentation; customer interaction recording, monitoring and storage software
16
Non-magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; guide books and booklets featuring travel information, visa facilitation, passport and travel documents administration; travel and tour guide books; instructional and teaching materials (except apparatus); printed matter; printed forms; books; catalogues; brochures; newsletters; leaflets; booklets, periodicals; journals; calendars; maps and atlases; posters and post cards; labels; stickers; greeting cards, yearbooks and planners; diaries; printed timetables; diagrams and plans; telephone, facsimile, e-mail and website directories; photographs; barcode labels; printed certificates
39
Travel arrangement services; arranging for travel visas, passports and travel documents for persons travelling abroad; providing travel information through an on-line computer database; travel and transport reservations; transport of travellers; escorting of travellers; travel guide services; arranging of travel tours and sightseeing; transportation information; road, rail, water and air transport (passengers and goods) services; travel, excursion and cruise arrangement; message delivery services; delivery of goods; courier services (messages or merchandise)