9
Recorded computer software and programs, magnetic recording media, Computerised applications; All of the aforesaid goods being offered exclusively in the context of customer relationship management, for others
35
Creation, establishment, management and operation of call centres and contact centres for others; Advisory services relating to the establishment, management and operation of call centres and contact centres for others; Customer relationship management assistance and business consultancy relating to Customer Relationship Management; Digital strategy advice and assistance in the context of customer relationship management for the benefit of others; Market research and studies; Administrative processing of orders; Opinion polling; Statistical information and studies for business; Evaluation and definition of consumer profiles; Definition and analysis of consumer behaviour; Research and verification of business information and messages on the internet, market intelligence and brand monitoring on the internet; Consultancy and assistance to companies relating to brand image and reputation; Business outsourcing services, Information and advice relating to outsourcing; Commercial intermediation; Data capture, Data entry, data integration, Compilation of data, Recording of data, Collating of data, Data transcription, Systematic ordering of data, Data mining and Data processing; Database management and compilation; Computerized file management; Subscriptions to telecommunications services (for others); All of the aforesaid services being offered exclusively in the context of customer relationship management, for the benefit of others; Telephone answering for unavailable subscribers
36
Insurance underwriting, claims handling, Insurance brokerage for others, information and Consultations, in relation to the following fields: Insurance services, Insurance brokerage and Reinsurance brokerage; Debt collection, Financial guarantees Including, in particular, in relation to the following fields: Credit card payments and Remote payment; All of the aforesaid services being offered exclusively in the context of customer relationship management, for others
37
Information and advice (non-financial), in relation to the following fields: Troubleshooting, repair and maintenance of computer hardware, telephone equipment and electric household appliances, These services being offered exclusively in the context of customer relationship management for others
38
Telecommunication services, Especially: Transmission, reception, processing and re-routing of telephone calls and electronic messages, centralisation of telephone calls, telephone telecommunications, Telecommunications by computer terminals, Telecommunications via the internet, Telecommunications by transmission via an internet server centre, electronic message response services, directing and processing of electronic messages; Transmission of electronic mail, Reception and dissemination (transmission) of messages, Data transmission and exchange on multimedia, Communications via national or international networks, Electronic exchange of messages via blogs, chat rooms, websites and web forums, Computer aided transmission of messages, information and images, Provision of access to telecommunications networks by computer, Network transmission of information; providing access to web logs, Rental services of time access to a computing data base; Information about telecommunications and Consultancy relating to telecommunications
41
Training, in relation to the following fields: Help lines, Distance learning, Managing database, Data handling, Communications and client relationship management; On-line publishing especially In the form of blogs, electronic publication of online columns, magazines, articles and newsletters, Providing online electronic publications, not downloadable; Writing and publication of texts, questionnaires, surveys, polls, pamphlets, printed forms (other than publicity texts), publication of teaching materials
42
Computer consultancy, It support, Information technology [IT] consultancy; Computer programming; Design, installation, maintenance, updating, customisation and integration of computer software, computer software packages, computer applications and databases; Rental of computer software, Hiring of computer firmware and Rental of computer applications, Software as a service [SaaS], Cloud computing; Computer systems analysis and design; Database construction, Development of data bases and Storage of databases; Creating and maintaining websites for other, hosting websites; Conversion of data and computer programs (other than physical conversion), conversion of data or documents from a physical medium to an electronic medium; Electronic data storage; hosting of computer apps; recovery of electronic data and Electronic data analysis; Computer services for the analysis of data; Diagnosing problems relating to consumer electronics, computer hardware and software; Technical implementation and technical management of telephone call centres and contact centres for others