9
Downloadable and recorded computer software for monitoring, optimization and rating of IT and Non-IT delivery services; Downloadable and recorded computer software for providing recommendations for improved service level in the fields of IT and Non -IT service and support delivery, software development, IT incident management, IT change management, project delivery, IT and non-IT customer support, enterprise purchasing tickets and work items, enterprise finance tickets and work items, enterprise legal tickets and work items, and human resource operation; Downloadable and recorded computer software to support enterprise service management, for use in IT and Non-IT monitoring service and support delivery; Downloadable and recorded computer software providing recommendations for improved service level in the fields of in IT and Non-IT service and support delivery; Downloadable and recorded computer software providing recommendations for improved IT change management, IT incident management, change management, project delivery, IT and non-IT customer support, purchasing tickets and work items, finance tickets and work items, legal tickets and work items, and human resource operation; Downloadable and recorded computer software for intelligent assignment of service and support tickets, projects and tasks, enterprise service management work items
42
Software as a service featuring software for monitoring, optimization and rating of any service; Software as a service featuring software to support professional, service and support delivery, enterprise ticketing lifecycle and business services processes, namely, for use in monitoring service and support delivery; Software as a service providing recommendations for improved service level in the fields of service and support delivery, software development, IT incident management, IT change management, project delivery, IT and non - IT customer support, purchasing operations, finance operations, legal operation, and human resource operation; Software as a service featuring software for improving performance of service and support employees, professional services and any service and support business; Software as a service for use in monitoring service and support delivery and providing recommendations for improved service level in the fields of service and support delivery, software development, IT incident management, change management, project delivery; Software as a service for providing recommendations for improved service level in the fields of IT and non-IT customer support, purchasing operations, finance operations, legal operation, and human resource operation; Software as a service featuring software for intelligent assignment of service and support tickets, projects and tasks, professional business service and support employees and providers