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The Union trademark The Science of Customer Engagement was filed as Word mark on 05/11/2021 at the European Union Intellectual Property Office. The current status of the mark is "Application refused".
| Trademark form | Word mark |
| File reference | 018470357 |
| Application date | May 11, 2021 |
Trademark owner
330 South Service Road
11747-3201 Melville,
US
11747-3201 Melville,
US
Trademark representatives
Unter den Linden 10
10117 Berlin
DE
goods and services
9
Computer hardware and software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; software for enterprise recording to enhance regulatory compliance and /or minimize fraud, namely, omnichannel recording of voice, text, screen, and / or video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud
42
Technology consulting services in the fields of business enterprise solutions, computer software, hardware, and cloud deployment, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia
ID: 11018470357