9
IT service management software; ITIL service management software; consolidated service desk software; software for digital workplace tools, self service portals, chatbot agents, AI management, process automation, knowledge management, resource planning and management, contract and supplier management, service mapping, asset management, and monitoring and analysis of IT systems; computer software to enable management, storing, searching and retrieval of data; computer software relating to integrated business suites; computer software that enables communication and sharing of resources among members of an online work team; computer software for creating a virtual office for collaborative online work by multiple parties; computer software for connecting workers with each other and with customers paying for their work; downloadable education materials, namely, webinars, podcasts, case studies, whitepapers and datasheets in relation to IT service or operations management, or IT IL service or operations management, software or services, IT project management services, e-commerce and software solutions, design and development of computer software and computer systems in relation to IT service or operations management; none of the above mentioned goods in relation to access control products, video intercom products, audio intercom products, surveillance products, cameras including but not limited to digital cameras, network cameras, web cameras and IP-cameras, video encoders, video decoders, network document servers, print servers, network video products, radars, speakers, microphones, software and accessories for the aforementioned products; none of the aforesaid relating to the provision of news and information in the fields of current events, politics, entertainment, public policy, healthcare, business, media, culture, or topics of general interest; none of the aforesaid in relation to the provision of news and information in the fields of technology, aside from news and information in the fields of IT software developments, IT service management, or IT IL service management; none of the aforesaid relating to the provision of specialized formatting and writing recommendations for improving written communications or the tracking of reader engagement with written communications, aside from in the fields of IT software developments, IT service management, or IT IL service management
41
Training services relating to IT, ITIL services, computer databases and IT processes; publication of non-downloadable education materials, namely, webinars, podcasts, case studies, whitepapers and datasheets in relation to IT service or operations management, or IT IL service or operations management, software or services, IT project management services, e-commerce and software solutions, design and development of computer software and computer systems in relation to IT service or operations management; none of the above mentioned services in relation to access control products, video intercom products, audio intercom products, surveillance products, cameras including but not limited to digital cameras, network cameras, web cameras and IP-cameras, video encoders, video decoders, network document servers, print servers, network video products, radars, speakers, microphones, software and accessories for the aforementioned products