9
Electronic publications; electronic publications relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; video recordings; audio recordings; video and/or audio recordings relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; podcasts; podcasts relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; media content; media content relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; downloadable educational course materials; downloadable educational course materials relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; downloadable educational media; downloadable educational media relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; software; application software; software applications (apps) delivered online or as downloadable applications; downloadable mobile applications (apps); memory sticks; USB flash drives; data carriers, discs, CD-ROMs, DVDs, laser discs, mini discs, tapes, data storage devices and/or other data storage media
16
Printed matter; printed publications; printed matter and/or printed publications relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; educational, instructional, training and/or teaching materials (except apparatus); educational, instructional, training and/or teaching materials (except apparatus) relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; books; magazines; manuals; programmes; booklets; pamphlets; flyers; leaflets; brochures; printed information and fact sheets; newsletters; journals; periodicals; diaries; calendars; notebooks; stationery
35
Business management and consultancy services; human resources management and consultancy services; personnel management and consultancy services; business investigation services; consultancy, advisory and/or information services relating to or connected with the aforementioned services
41
Education services; training services; teaching services; education, training and/or teaching services relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; providing, arranging, organising and/or conducting courses, classes, lectures, seminars, presentations and/or workshops for educational, teaching and/or training purposes; providing, arranging, organising and/or conducting courses, classes, lectures, seminars, presentations and/or workshops for educational, teaching and/or training purposes relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; arranging, organising and/or conducting conventions, symposiums, congresses, conferences and/or exhibitions for educational, teaching and/or training purposes; arranging, organising and/or conducting conventions, symposiums, congresses, conferences and/or exhibitions for educational, teaching and/or training purposes relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; provision of electronic publications; provision of electronic publications relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; publication of printed matter, educational materials, instructional materials, training materials, teaching materials, texts, books, magazines, manuals, programmes, booklets, pamphlets, flyers, leaflets, brochures, printed information and fact sheets, newsletters, journals and/or periodicals; production of video and/or audio recordings; production of video and/or audio recordings relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; consultancy, advisory and/or information services relating to or connected with the aforementioned services
45
Mediation services; dispute resolution services; conflict management, mediation and/or dispute resolution services in the workplace; conducting and/or overseeing workplace grievance and/or disciplinary investigations; conducting and/or overseeing workplace grievance and/or disciplinary processes and procedures; consultancy, advisory and/or information services relating to or connected with the aforementioned services