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Software as a service (SAAS) services featuring software for use in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; platform as a service (PAAS) featuring computer software platforms for use in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; providing the use of on-line non-downloadable software for use in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; software as a service (SAAS) services featuring software for business process management; platform as a service (PAAS) featuring computer software platforms for business process management; providing the use of on-line non-downloadable software for business process management; software as a service (SAAS) services featuring software for contact management; platform as a service (PAAS) featuring computer software platforms for contact management; providing the use of on-line non-downloadable software for contact management; software as a service (SAAS) services featuring software for customer relationship management; platform as a service (PAAS) featuring computer software platforms for customer relationship management; providing the use of on-line non-downloadable software for customer relationship management; software as a service (SAAS) services featuring software to facilitate workflow processing; platform as a service (PAAS) featuring computer software platforms facilitate workflow processing; providing the use of on-line non-downloadable software to facilitate workflow processing; software as a service (SAAS) services featuring software to facilitate case management; platform as a service (PAAS) featuring computer software platforms facilitate case management; providing the use of on-line non-downloadable software to facilitate case management; software as a service (SAAS) services featuring software for application development and management; platform as a service (PAAS) featuring computer software platforms for application development and management; providing the use of on-line non-downloadable software for application development and management; computer software consultation; computer system analysis; computer systems integration services; technical support services, namely, troubleshooting of computer software problems