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The Union trademark CUSTOMER ENGAGEMENT OPTIMIZATION was filed as Word mark on 03/27/2014 at the European Union Intellectual Property Office. The current status of the mark is "Application refused".
| Trademark form | Word mark |
| File reference | 012732848 |
| Application date | March 27, 2014 |
Trademark owner
330 South Service Road
11747-3201 Melville,
US
11747-3201 Melville,
US
Trademark representatives
Alter Steinweg 1
20459 Hamburg
DE
goods and services
9
Computer software and hardware for monitoring, recording and analyzing customer interactions and sentiments through various means and mechanisms of communication for the purpose of workforce optimization; software for use in the fields of communications interception, telecommunications, digital security, surveillance, call-centers, enterprise business intelligence, quality monitoring, full-time and compliance recording, voice biometrics, speech analytics, text analytics, enterprise feedback management; computer software for scheduling, performance management, training and reporting on employees; computer software and hardware for use in customer service applications, namely, agent, case management, email management, knowledge management, live chat, web co-browsing, experience analytics, web self-service, and a web community where customers and employees can exchange information
ID: 11012732848