35
Social media monitoring services; online media monitoring services using computer software to automatically monitor internet websites and online publications for customer-specified topics and to capture relevant content on those topics, and providing documentation and analysis of that online content to others for business purposes; customer services, namely, responding to customer inquiries in the fields of product/service sales, billing, product/service information, product repair and product replacement via telephone, internet, online chat rooms, e-mail and SMS for others; business process outsourcing services in the fields of product/service sales, supply and equipment purchasing, and back office services; operation of call centers for others; management and operation of telephone call centers for others; customer service management for others; advertising via electronic media and specifically the internet; advice and information about customer services and product management and prices on internet sites in connection with purchases made over the internet; analysis of market research data and statistics; business research; collection and systematisation of information into computer databases; computerised market research; data compilation for others; provision of information relating to commerce
37
Technical support, namely, troubleshooting in the repair and maintenance of telephones, mobile phones, televisions, dvd players, video equipment, cameras, coffee makers and consumer goods; technical support services, namely, troubleshooting in the nature of the repair of computer hardware; consulting in the field of the repair of computer hardware; information relating to maintenance and repair services
42
Technical support, namely, troubleshooting in the nature of diagnosing computer hardware and software program problems; advice and consultancy in relation to computer networking applications; advisory and consultancy services relating to computer hardware; advisory services relating to use of computer software; advisory services relating to computer based information systems; computer diagnostic services; computer disaster recovery planning; computer network configuration services; computer program maintenance services; computer programming services; computer security consultancy; computer software installation and maintenance; computer software technical support services; information services relating to computers