9
Telecommunications apparatus; telecommunications software; apparatus and instruments for recording, storing, processing, analysing, transmitting, receiving or playing back speech or messages from or via telecommunications apparatus; apparatus and instruments for checking, monitoring, supervising, or controlling all the aforesaid goods; computer software for use with fixed and mobile operators including enterprise and consumer clients; computer software for use in relation to all the aforesaid goods; computer software in relation to telecom expense management; computer software which provides information on telecommunications expenditure and usage through PBX's (private branch exchanges) and/or IP telephony and information about communication usage; computer software relating to call detail records and organizational structure; computer software which provides business reports on usage, costs, engineering issues, operation, for both fixed line and mobile including voice and data, in the form of pages of data, e-mail, and various forms of immediate alerting; data logging apparatus; communications management systems; telephone management systems; call centre management systems; call centre workforce management systems; computer network design and management systems; Internet and email management systems; Internet monitoring management systems
41
Educational and training services in the fields of telecommunications, telephone system management, call centre management, computer network design, computer network management, and the monitoring of Internet use
42
Computer network services; design and development of computer networks; design and development of computer software and computer hardware; technical operational management of computer networks, telephone systems, voice networks, call centres, and use of the Internet; researching, analysing, auditing and reporting on cost and traffic performance of communications systems; quality control management of communications systems, including mobile phones; hosting services offering capabilities for Telecoms bill presentation and data reporting, call tagging, inventory management, multi-carrier reporting (fixed and mobile), location based reporting, enterprise PABX and data management application