9
Downloadable electronic publications in the nature of magazines; electronic newsletters; electronic books, pamphlets and user manuals, in the field of electronic entertainment and pertaining to telephone call centers and other specialized telecommunications applications; publications recorded on CD-ROMs in the field of electronic entertainment and computers; computer software for scheduling call-center personnel and computer program for the staffing/queuing needs for call center management
16
Printed publications, namely, magazines in the field of electronic entertainment and computer technology; newsletters and a series of non-fiction books pertaining to telephone call centers and other specialized telecommunications applications; printed instructional educational teaching materials pertaining to telephone call centers and other telecommunications applications, training manuals, books, white papers; workbooks and surveys in the field of customer support and technical support
35
Arranging, promoting and conducting trade shows, conferences and expositions in the field of computer hardware and software design, engineering and development of multimedia computer game applications, non-entertainment games and applications of interactive technology in the fields of training policy exploration, analytics, visualization, simulation, education, health and therapy, business technology, telecommunications applications and information technology, computer technology; providing information regarding tradeshows in the form of event news and exhibitor information and event scheduling to visitors, attendees and exhibitors via a global computer information network; online exchange services, namely trade mediation services by providing a market via the internet for the purchase and sale of digital assets and digital media products; on-line retail store services featuring computer software, on-line databases, adn publications in the field of customer support and technical support; mail order retail services featuring of computer software, on-line databases, and publications in the field of customer support and technical support; providing information via the internet in the fields of business technology; consulting services in the field of operating call centers for others; direct marketing services, namely providing promotional information on the goods and services of others via email; association services, namely, promoting the interests of customer support and technical support providers and business services, namely, conducting business and practice research surveys in the field of customer support and technical support; providing information relating to employment and career counseling and placement; all in the field of customer support and technical support, managing incoming telephone call centers
38
Providing on-line forums for transmission of messages among computer users concerning computer technology, business computing, computer programming and software development; providing information via the Internet in the field of telecommunication applications
41
Arranging, promoting and conducting educational seminars in the fields of computer hardware and software design; engineering and development of multimedia computer game applications and electronic entertainment technology; training services, namely, conducting seminars, workshops and classes on the subject of high technology; telecommunications applications and information technology; lectures in the field of customer support and technical support; organization of educational seminars, forums and conventions in the field of customer support and technical support; providing educational speakers in the field of customer support and technical support; providing on-line training in the field of customer support and technical support; providing news and information via the internet in the field of electronic entertainment; providing information via the internet in the fields of non-entertainment games and application of interactive technology for educational and training purposes; providing news via the internet in the field of business technology; telecommunication applications and information technology; electronic publications, namely of a non-downloadable electronic magazine in the field of computers; online library services, namely providing an electronic reference library in the field of information and sources of information of use to technical help desk and customer support analysts in diagnosing problems and assisting in trouble shooting and correcting such problems for others
42
Providing information via the internet in the field of electronic entertainment, information technology, computer technology, computer programming and computer software development; providing a website that features blogs, discussion forums and news groups in the fields of technology, computing, computer programming and software development; performing data analysis in the field of customer support and technical support; certification programs in the field of customer support and technical support