9
Computer software for call center management employee performance management and operational performance management; software for analysis, evaluation and optimization of employee performance; computer software for analysis to increase productivity, revenue and overall employee performance for call centers and back office operations; application software for call center performance optimization, related to call center quality monitoring, enterprise business interactions analytics, workforce management, automatic call dialer (ACD), customer relationship management (CRM) and human resources information systems (HRIS); integration platform for data consolidation and data management, analysis and interpretation, identification, reporting and decision support related to individual, team and departmental performance results in the form of dashboards, balanced scorecards and reports
42
Product development, customization and production of computer hardware and software; computer systems integration; technical support services, namely troubleshooting and maintenance of computer software for security, storage, archiving and dissemination and application software for data consolidation and data management, analysis, interpretation, identification, reporting, and decision support related to individual, team and departmental performance results in the form of dashboards, balanced scorecards and reports