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Computer telephony integration software; computer and telecommunications software and computer hardware used therewith for controlling, monitoring, analyzing, recording, programming and accessing voice and electronic information; computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external voice and data communications for a computer system; computer programs for handling and integrating voice and data communications and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized customer specific applications; computer software for designing, programming, and deploying applications that run on personal digital assistants, wireless telephones, and other mobile devices
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Instruction manuals sold with computer telephony integration software; computer and telecommunications software and computer hardware used therewith for controlling, monitoring, analyzing, recording, programming and accessing voice and electronic information; computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external voice and data communications for a computer system; computer programs for handling and integrating voice and data communications and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized customer specific applications; computer software for designing, programming, and deploying applications that run on personal digital assistants, wireless telephones, and other mobile devices