9
Computer software for use in employment skills assessment and skills training, and pre-recorded audio cassette tapes featuring employment skills assessment and skills training, Internet (world wide web) application development software and computer software used by computer programmers to develop computer programs
35
Employment and human resource services, namely, the auditing, planning, designing, structuring, sizing, implementing and managing of integrated, customized workforce solutions and reengineering of business technology and processes; providing or managing inbound and/or outbound teleservices for third parties by providing labour, teleservice equipment and/or systems and facilities; providing customer feedback information as to performance of employees, information surveys as to quality of performance of employees and reports relating to feedback information and information surveys; and technical consultation and research in the fields of customer service operations; call centre technology integration including operational technology assessment, business process engineering, project management, change management, call centre planning
41
Educational services, namely conducting seminars and workshops in the field of automated skills training, skills assessment and job placement
42
Computer system integration services, namely designing and writing computer programs for others; and provision of services related to commercial use of the Internet (world wide web), specifically, application and database design and development, needs assessment, capacity planning, network planning and internal audit systems; call centre technology development; the installation and set up of call measurement tools (software) on a computer and telephone platform used in call centre; custom designing of call processing and management tools (programs), design of interfaces for telephone hardware and software platforms